What is the Return policy period applicable for different categories?

* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.

Category Return Period after Delivery or Installation
Lifestyle: Clothing, Footwear, Eyewear, Fashion Accessories and Jewellery 30 Days Exchange
Electronics: Mobiles - Apple 10 days Replacement*
Lifestyle: Lingerie (top-wear), Sports; Fitness Equipment, Watches, Baby Care,Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories

Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables

Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
10 Days Replacement
No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables No Returns

Note :
Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

View list of all non-returnable products.

For products where installation is provided by Tossclick:

  1. Please do not open the product packaging by yourself. Tossclick authorised personnel shall help in unboxing and installation of the product.
  2. The return period for such products commences from the date of installation.

How does Tossclick help in resolving any issue with a product purchased on Tossclick?
Returns Processing
If you're facing any issues with a product purchased on Tossclick, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Tossclick (or partner) personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

What are the checks done by Tossclick while accepting (picking up) a return product from the customer?
Returns Pick-Up and Processing
During pick-up, your product will be checked for the following conditions.

  1. Correct Product
    IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
  2. Complete Product
    All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
  3. Unused Product
    The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
  4. Undamaged Product
    The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
  5. Undamaged Packaging
    Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

How do I return an item purchased on Tossclick?
You can return an order by following these steps:

  1. Create a Return Request
  2. 'Item to be Returned' is picked up
    The item you wish to return will be picked up from your doorstep.
  3. Replacement/Refund Initiated
    In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

Important:

Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories.

What is Tossclick's Returns policy?
At Tossclick, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return on our Website/App/Mobile site. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on Tossclick are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Returns policy has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange.

All this is backed by Tossclick's Replacement Guarantee. Kindly click here to know the return policy period applicable for different categories.

In any case, all your purchases on Tossclick are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.

Replacement
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy depends on the product category and the seller and the terms may differ. Please check the respective seller's return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Exchange
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

What is Tossclick's Replacement Guarantee?
If you have received a product in a damaged or defective condition or if it is not as described, you can make use of Tossclick's Replacement Guarantee to get a brand new replacement at no extra cost! For Apparel and Footwear, you can raise an exchange request for a different size/colour.

Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories.

What items can I Exchange?
We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.
We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Where can I find the Seller's Return Policy?
Please go to the product page, where you can see the respective policy against each Seller offering that product.

The Seller has declined my request. What can I do?
In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at resolution@tossclick.com
You can file a dispute 45 days from the date of delivery. Tossclick mediates buyer-seller disputes on a case-by-case basis.
Tossclick Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

What is Tossclick Buyer Protection? When are returns not possible?
There are certain scenarios where it is difficult for us to support returns

Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when


Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.

I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.
If you don't get the return within the promised date, contact us immediately.

I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.


Refund/replacement will be initiated as soon as Seller receives the product from you.

I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Will I get a refund if I don't get a replacement/exchange as requested?
Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.