Exchange is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same exchange policy. Kindly check the respective item's applicable exchange policy on the product page for any exceptions to the table below.
|Lifestyle: Clothing, Footwear, Eyewear, Fashion Accessories.||30 days||You may request for a refund /replacement within 30 days of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.|
|Lifestyle: Sport & Fitness Equipment, Watches, Baby Care, Footwear Accessories, Travel Accessories
Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply;
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
|10 days||You may request for a refund / replacement within 10 days of delivery, it should be unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.|
|Electronics: Tablets (except Apple), Laptops (except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearable’s (except Apple)
|10 days||You may request for a replacement within 10 days of delivery/ installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of tablets, you may also be required to install an application to aid with troubleshooting.
For products where installation is provided by Tossclick's service partners, please do not open the product packaging on your own. Tossclick authorized personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the date of installation.
For Furniture, any product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/ defective part will not resolve the issue.
|Electronics: Mobiles (except Apple, Google)||10 days||You may request for a replacement within 10 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
Assistance shall be provided to troubleshoot any issues that you may face, either through online tools, over the phone, and/or through an in-person technical visit. In the case of smart phones, you may also be required to install an application on the mobile to aid with troubleshooting. If a defect is determined within the 10-day period following delivery/installation, a replacement of the same model will be provided at no additional cost.
If no defect is confirmed, the issue is not diagnosed within 10 days of delivery, a troubleshooting step cannot be performed, or if one replacement has already been provided, you will be directed to a brand service centre to resolve any subsequent issues.
|Electronics: Mobiles - Apple, Google Tablets – Apple Laptops – Apple Smart Watches – Apple||10 days||You may request for a replacement within 10 days of delivery only if the product was received in damaged condition. In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you. For all other device-related issues, please contact the brand authorized service centre directly. Authorized Service Partner Locator : Apple - https://locate.apple.com/in/en Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB Brand Support Site :Apple - https://support.apple.com/en-in Google - https://madeby.google.com/intl/en_in/phone/support/|
|No Exchanges categories: Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards.||No exchanges||These product categories are non-exchangeable. View a complete list of all non-exchangeable products.|
Exchanges Pick-Up and Processing:
In case of exchanges where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before exchanging a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. Cloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product's original packaging/ box should be undamaged.|
The field executive may refuse to accept the exchanges if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the exchanged product has been received by the seller.